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Alice creates jewellery that is both enchanting and sophisticated, lending itself to both casual wear and special occasions. She makes the original by hand, which gives her work an exquisite delicacy. She uses her skills to create pieces that are playful, but always very feminine. She uses a mixture of finishes on Sterling Silver and Gold plated Sterling Silver. Parts are satin finished as well as highly polished, to give a two tonal effect that highlights the delicate details and brings the pieces to life.

Terms & Conditions

By placing an order with Alice Stewart Jewellery you are agreeing to the terms and conditions below.

Packaging:
Alice Stewart Jewellery comes in our stunning personalised signature cream boxes. We also offer gift wrapping free of charge so if you would like your order sent straight to your gift recipient just let us know.

Delivery:
All items are sent by next day special delivery which is a reliable service that makes sure the products are insured and tracked. We offer this service free of charge! You will be informed of a delivery date upon receipt of your order. Due to the nature of Alice Stewart jewellery being hand-made it could take up to 10 working days for your order to be made and send out to you.
If you need the items by a certain date please send a message to us through the contacts page with your request and we will do all we can to get your order to you in time.
Delayed/ lost deliveries:
Please get in contact if your delivery has been delayed and we will give you the tracking number so you can search for it with Royal Mail.
We will only be able to refund or replace lost items 20 days after the dispatch date (30 for international items) because this is when Royal Mail states it is lost.
If your order has been sent by international delivery, delays can often be caused by custom checks, which could mean an extra 1-2 weeks to get your parcel to you. The delivery of the item will be the responsibility of the postal service in the country the items are going to. Again, please get in contact if your international order has been delayed and we will give you the tracking number to search for it.
Alice Stewart Jewellery cannot be held responsible for goods that are lost or delayed in transit.

Returns Policy:
If for any reason you are not happy with your purchase and wish to return it you must notify Alice Stewart Jewellery by using the contact page within 14 days of receipt and then return the item(s) within 21 days. The item(s) must not have been worn or damaged and must be returned in the original packaging. It is advised returned items are sent using Special Delivery to insure the item(s) as you will be held responsible for any items lost in transit. You will be refunded (less postage costs to a maximum of £6) within 7 days, once the item(s) have been received. You will be responsible for any postage costs incurred in returning or exchanging items.
Returns:
Please note that some items are exempt from this returns policy:
• Earrings, for hygiene reasons.
• Items made to a non-standard size specifically for an order.
• Items personalised for the customer.
• Specifically commissioned items.
Please note Alice Stewart Jewellery is not held responsible for the re-sizing of jewellery, however re-sizing may be possible; please get in contact if this service is required. If any specific preferences are requested regarding the order they must be stated with the original order.

Damaged items:
In the unlikely event that your item arrives damaged please contact Alice Stewart Jewellery within 7 working days and a replacement or refund will be organised.

Cancellations:
The customer can only cancel a contract with written consent from Alice Stewart. If your order has been dispatched you will need to follow the returns policy procedure outline above.
Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Alice Stewart has given written consent. In this case please use the contact page to be advised on the order status and possibility of an order cancellation.

Alice Stewart Jewellery is not a VAT registered company.

TERMS & CONDITIONS

By placing an order with Alice Stewart Jewellery you are agreeing to the terms and conditions below.

Packaging:
Alice Stewart Jewellery comes in our stunning personalised signature cream boxes. We also offer gift wrapping free of charge so if you would like your order sent straight to your gift recipient just let us know.

Delivery:
All items are sent by next day special delivery which is a reliable service that makes sure the products are insured and tracked. We offer this service free of charge! You will be informed of a delivery date upon receipt of your order. Due to the nature of Alice Stewart jewellery being hand-made it could take up to 10 working days for your order to be made and send out to you.
If you need the items by a certain date please send a message to us through the contacts page with your request and we will do all we can to get your order to you in time.
Delayed/ lost deliveries:
Please get in contact if your delivery has been delayed and we will give you the tracking number so you can search for it with Royal Mail.
We will only be able to refund or replace lost items 20 days after the dispatch date (30 for international items) because this is when Royal Mail states it is lost.
If your order has been sent by international delivery, delays can often be caused by custom checks, which could mean an extra 1-2 weeks to get your parcel to you. The delivery of the item will be the responsibility of the postal service in the country the items are going to. Again, please get in contact if your international order has been delayed and we will give you the tracking number to search for it.
Alice Stewart Jewellery cannot be held responsible for goods that are lost or delayed in transit.

Returns Policy:
If for any reason you are not happy with your purchase and wish to return it you must notify Alice Stewart Jewellery by using the contact page within 14 days of receipt and then return the item(s) within 21 days. The item(s) must not have been worn or damaged and must be returned in the original packaging. It is advised returned items are sent using Special Delivery to insure the item(s) as you will be held responsible for any items lost in transit. You will be refunded (less postage costs to a maximum of £6) within 7 days, once the item(s) have been received. You will be responsible for any postage costs incurred in returning or exchanging items.
Returns:
Please note that some items are exempt from this returns policy:
• Earrings, for hygiene reasons.
• Items made to a non-standard size specifically for an order.
• Items personalised for the customer.
• Specifically commissioned items.
Please note Alice Stewart Jewellery is not held responsible for the re-sizing of jewellery, however re-sizing may be possible; please get in contact if this service is required. If any specific preferences are requested regarding the order they must be stated with the original order.

Damaged items:
In the unlikely event that your item arrives damaged please contact Alice Stewart Jewellery within 7 working days and a replacement or refund will be organised.

Cancellations:
The customer can only cancel a contract with written consent from Alice Stewart. If your order has been dispatched you will need to follow the returns policy procedure outline above.
Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Alice Stewart has given written consent. In this case please use the contact page to be advised on the order status and possibility of an order cancellation.

Alice Stewart Jewellery is not a VAT registered company.