Terms & Conditions
Once made, all Alice Stewart Jewellery is sent by ‘next day special delivery’ so you can be confident knowing your order is tracked and insured along the way. Alice offers free delivery on all orders in the UK. Due to the handmade nature of all of Alice Stewart jewellery, it may take up to 10 working days for your order to be made and sent out to you. If you need your nature inspired piece to arrive in time for a particular date, please include a note with your order - Alice will be in touch and do all she can to get it to you in time.
All orders outside the UK are sent by ‘international tracked and signed for delivery’. Delays can sometimes be caused by custom checks, which may mean an extra few days before your parcel arrives with you. Please get in contact if your international order has been delayed and Alice will provide the tracking number for your order to find out where on its journey to you it is. Please note, Alice Stewart Jewellery cannot be held responsible for goods that are delayed in transit.
If for any reason you are not happy with your purchase and wish to return it, please notify Alice Stewart Jewellery by using the contact page within 21 days of receipt and return your order within a further 21 days. Your order cannot have been worn or damaged and should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of Alice receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items.
Please note that some items are exempt from this returns policy:
Earrings (if worn) for hygiene reasons.
Items made to a non-standard size, specifically for an order.
Bespoke items personalised for the customer.
One of a kind commissioned items.
If any specific preferences are required regarding the sizing of any item, please specify this with your original order. If once ordered something does not fit and you would like it resizing, please get in touch and Alice will give you more details about this service.
In the very unlikely event that your item arrives damaged, please contact Alice Stewart Jewellery within 7 working days and a replacement or refund will be arranged for you.
If your order has been dispatched, please follow the returns policy procedure outline above.
Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Alice has given written consent. In this case please get in touch to be advised on the order status and the possibility of an order cancellation.
Alice Stewart Jewellery is not a VAT registered company.