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Terms & Conditions

 

Delivery

All Alice Stewart Jewellery once made, is sent by next day special delivery so you can be sure your order is tacked and insured along the way. Alice offers free delivery on all orders in the U.K. Due to the nature of all of Alice Stewart jewellery being handmade, it could take up to 10 working days for your order to be made and sent out to you. If you need your nature inspired piece for a particular date, please put a note with your order and Alice will be in touch and do all she can to get it to you on time.

International delivery

All orders outside of the U.K are sent by international tracked and signed for delivery, delays can sometimes be caused by custom checks, which could mean an extra 1-2 weeks to get your parcel to you. Please get in contact if your international order has been delayed and Alice will give you the tracking number for your order to find out where on its journey to you it is. Alice Stewart Jewellery cannot be held responsible for goods that are delayed in transit.

Returns Policy

If for any reason you are not happy with your purchase and wish to return it, please notify Alice Stewart Jewellery by using the contact page within 21 days of receipt and return your order within a further 21 days. Your order can’t have been worn or damaged and should be returned in the original packaging. It is advised returned items are sent using special delivery, so it is insured on the way as you are responsible for any items lost in transit. You will be refunded (less postage costs to a maximum of £7) within 7 days of Alice receiving your order back. Please note, you are responsible for any postage costs incurred in returning or exchanging items.

Returns

Please note that some items are exempt from this returns policy -

  • Earrings if worn, for hygiene reasons.

  • Items made to a non-standard size, specifically for an order.

  • Bespoke items personalised for the customer.

  • One of a kind commissioned items.

If any specific preferences are required regarding sizing of any item, please state this with the original order. If once ordered something does not fit and you would like it resizing please get in touch and Alice will talk you through the process for this service.

Damaged items

In the very unlikely event that your item arrives damaged please contact Alice Stewart Jewellery within 7 working days and a replacement or refund will be arranged for you. 

Cancellations

If your order has been dispatched, please follow the returns policy procedure outline above.

Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Alice Stewart has given written consent. In this case please get in touch to be advised on the order status and possibility of an order cancellation.

Alice Stewart Jewellery is not a VAT registered company.